Privacy Policy

This Privacy Policy (hereinafter referred to as the “Policy”) establishes the rules for the collection, use, storage and protection of personal data of users (hereinafter referred to as the “Users”) of the Mytrade.kz marketplace (hereinafter referred to as the “Platform”).

1. Collection and use of personal data

1.1. Personal Information. When registering on the Platform, the User provides the following personal data:

- FULL NAME

- E-mail address

- Phone number

- Mailing address

1.2. Data usage. Personal data is used for:

- Ensuring the operation of the Platform and providing services to Users

- User Identification

- Feedback from the User

- Sending notifications related to the use of the Platform

- Improved quality of service

1.3. Additional information that may be processed when AI functions and external demand are used is described in section 9.

2. Protection of personal data

2.1. Security measures. We take all necessary organizational and technical measures to protect Users’ personal data from unauthorized access, modification, disclosure or destruction.

2.2. Access to data. Access to Users’ personal data is available only to a limited number of Company employees who need this data to perform their job duties.

3. Storage of personal data

3.1. Shelf life. Personal data of Users is stored for the entire period of use of the Platform and can be deleted at the request of the User.

3.2. Deleting data. To delete personal data, the User can contact the Platform support service.

4. Transfer of personal data to third parties

4.1. Data transfer. The Company does not transfer Users' personal data to third parties, except in cases provided for by the legislation of the Republic of Kazakhstan and the transfer to service providers (payment, technical infrastructure, AI functions) who receive data to the extent necessary to provide the relevant service.

4.2. Exceptions. Any other transfer of personal data to third parties is possible only with the User's consent, for the performance of a contract with the User, or in cases provided for by law.

5. User Rights

5.1. Access to data. Users have the right to access, correct, update and delete their personal data.

5.2. Withdrawal of consent. The user has the right to withdraw his consent to the processing of personal data at any time by contacting the Platform support service.

6. Use of cookies

6.1. Cookies. The platform uses cookies to provide functionality and improve the performance of the site.

6.2. Cookie settings. The user can configure the settings for the use of cookies in their browser settings.

7. Changes to the Privacy Policy

7.1. Policy Update. The company reserves the right to make changes to this Policy. Changes come into force from the moment they are published on the Platform.

7.2. Notifications of changes. In the event of material changes to the Policy, Users will be notified by sending notifications to the email address specified during registration.

8. Contacts

8.1. Feedback. For all questions related to this Policy, Users can contact the Platform support service by email: support@mytrade.kz.

9. AI functions and data from external sources

9.1. Data entered by the User. When using BIT, the User enters request texts, descriptions of goods and services, search parameters, messages and other information necessary to perform the action.

9.2. Data from external sources. BIT may use information from open publications: the text of the publication, the date, the link to the source, the name of the community, and the geography, if it is stated. Publications may contain personal data of their authors, including the username and contact details stated by the author. The Company processes such information only to the extent necessary to match demand and supply, in compliance with applicable law.

9.3. Data used for matching. To match demand and supply, the description of the request, the name and category of the product or service, the region, and information about the seller's range (listings, catalog) are used.

9.4. What is visible before and after payment. The free card may contain a description of the request, a match score, the demand temperature, the type of source and the available geography; it does not contain a direct link to the publication, its text or contact details. After payment, the information about the source provided for by the service may be disclosed: the link to the publication and its text.

9.5. Service providers. To operate AI functions, accept payments and maintain technical infrastructure, data may be processed by service providers engaged by the Company, on its behalf and to the extent necessary to provide the service.

9.6. History of operations. The history of purchases and financial operations (payment for packages, credits, debits and returns of Credits, payments) is stored for the period necessary for accounting, performance of obligations and legal requirements. A request to delete data does not apply to information that the Company is required to retain by law or for financial accounting.

9.7. User rights. The User may send a request to correct data, restrict its processing or delete it to support@mytrade.kz.

9.8. Request of the author of an external publication. The author of a publication on the basis of which a finding was created may send a deletion request to support@mytrade.kz. After the request is confirmed, the Company hides the finding from the materials available on the Platform, prevents its re-import and returns to the User the Credits debited for the corresponding purchase. Records of operations are retained to the extent necessary for accounting and required by law.

9.9. Applicable law. Processing is carried out taking into account the legislation of the Republic of Kazakhstan and the applicable requirements of other jurisdictions concerned.

This Privacy Policy is an integral part of the Public Offer and is binding on all Users of the Platform.