Rules for using the Mytrade.kz marketplace

1. General Provisions

1.1. These rules (hereinafter referred to as the "Rules") govern the use of the Mytrade.kz marketplace (hereinafter referred to as the "Platform") and define the rights and obligations of users (hereinafter referred to as the "Users") and Mytrade.kz Limited Liability Partnership (hereinafter referred to as the "Company").

1.2. Using the Platform means the User's full consent to these Rules.

2. Registration and account

2.1. The public pages of the Platform are available without logging in. For certain actions (posting ads, messaging, paying for services, using BIT and My BIT Credits and other personal features) the User registers and logs in to an account.

2.2. When registering, the User undertakes to provide reliable data and keep it up to date.

2.3. The User is responsible for maintaining the confidentiality of their account data and for all actions carried out under their account.

2.4. The Company reserves the right to block or delete the User's account in case of violation of the Rules.

3. Posting ads

3.1. Users can post ads for the sale of goods and services, rent, exchange and donation.

3.2. Ads must contain reliable information about the product or service.

3.3. It is prohibited to post ads containing:

-False or misleading information

-Insults and obscene language

-Materials that violate the rights of third parties

-Materials prohibited by the legislation of the Republic of Kazakhstan.

3.4. The Company reserves the right to delete ads that do not meet the requirements without notifying the User.

3.5. Posting ads may be free within the established limit and paid beyond it. The current terms and the cost of posting are shown to the User before the publication is confirmed.

4.Advertising of announcements and banners

Rules for advertising ads:

4.1. The placement of advertisements and banners on the Mytrade.kz platform is carried out in accordance with the established rules and tariffs.

4.2. The platform administration reserves the right to reject or delete advertising that violates the law or the rules of the service.

4.3. By paying for the advertising promotion service, the user automatically agrees to the prices and conditions published in the "Advertising" section on the Mytrade Guide page.

4.4. You can pay for advertising in your Personal Account by choosing a convenient payment method.

4.5. The advertised ad must correspond to the categories and topics presented on the platform.

4.6. It is prohibited to mislead users, publish false information or incorrect contact information.

4.7. The ad must not contain aggressive advertising, offensive content or materials that violate copyright.

4.8. All advertisements are moderated before placement.

4.9. The user can connect advertising for one ad or select package promotion for several ads at the same time.

Placement of advertising banners:

4.10. Advertising banners must comply with the technical requirements of the platform and not violate generally accepted advertising standards.

4.11. Banners with flashing animation, pop-ups or content that distracts from the main functionality of the site are prohibited.

4.12. Advertising materials must be provided in high quality and correspond to the format specified in the "Advertising" section on the Mytrade Guide page.

4.13. Banner placement is possible only after approval by the platform administration.

Responsibility and payment terms:

4.14. The Mytrade.kz administration is not responsible for the content of advertisements and banners, but reserves the right to reject or delete advertisements that violate the rules of the service.

4.15. Payment for advertising services is made in the Personal Account, where the user can select advertising for one advertisement or for several advertisements at once, by connecting package advertising. Prices and advertising conditions for one advertisement or several advertisements are specified in the "Advertising" section on the Mytrade Guide page.

4.16. The user can pay for advertising services in the Personal Account using available payment systems. Payment is possible both for advertising one ad and for package advertising, which is distributed to several ads at once. Detailed methods of payment for advertising services can be found in the "Payment methods for advertising services" section on the Mytrade Guide page.

4.17. In case of violation of the rules, advertising materials can be removed without a refund.

4.18. When placing an advertisement on Mytrade.kz, users agree to the above rules and undertake to comply with them.

5. Communication and interaction

5.1. Users can communicate with each other through the built-in messaging system of the Platform.

5.2. It is prohibited to use the messaging system to send spam, fraud or threats.

5.3. All communications must be polite and respectful.

6. Payments and security

6.1. The Platform is not responsible for the execution of payments between Users.

6.2. Users are obliged to independently check the reliability of counterparties and the security of transactions.

6.3. It is prohibited to use the Platform to conduct illegal financial transactions.

7. Privacy Policy

7.1. The Platform processes the personal data of Users in accordance with the Privacy Policy.

7.2. The User, by accepting the Rules, agrees to the processing of their personal data.

8. Responsibility of the parties

8.1. The Company is not responsible for the content of advertisements posted by Users.

8.2. Users are responsible for compliance with the legislation of the Republic of Kazakhstan when using the Platform.

8.3. The Company does not guarantee the uninterrupted operation of the Platform and is not responsible for temporary failures in its operation.

9. Prohibited goods and services

9.1. It is prohibited to post advertisements for the sale of the following goods and services on the Platform:

-Narcotic substances and their analogues

-Weapons and ammunition

-Fake documents and money

-Counterfeit products

-Illegal services

10. Refunds for Unrendered Services

10.1. The Company will refund funds for unrendered services in the following cases:

- Ad removal during moderation (except for ads removed as irrelevant) if paid services were purchased for the ad. Refunds are made for the hours during which the service was not provided. Astronomical hours are used to calculate the refund amount; refunds are made for the hours during which the service was not actually provided.

- If a service was not provided due to any technical issue, a refund will be made by the Platform administrator authorized by the Company after the user provides proof of payment. In this case, the refund will be reflected in the User's account, allowing the funds to be used in the future.

- When paying for services from accounts deleted by the Company that were duplicated by the User in violation of these Rules. The Company will issue such refunds solely upon the User's request, and funds will be returned to the User's active account with the option to use the funds in the future.

- Funds paid for posting advertisements for prohibited goods, services, and offers will not be refunded if the account is blocked.

10.2. In the event of repeated (two or more) violations of these Rules, refunds will be made based on the decision of the Company's administration following the User's request. Administration reserves the right to refuse a refund to a User who repeatedly violates these Rules.

10.3. The return of BIT Credits debited for paid BIT actions is governed by section 13 of these Rules and is carried out separately from the monetary refunds under clauses 10.1 and 10.2. The provisions of this section do not limit the User's rights established by consumer protection legislation.

11. Changes and additions

11.1. The Company reserves the right to make changes and additions to these Rules.

11.2. Changes come into force from the moment of their publication on the Platform.

11.3. Continued use of the Platform after changes have been made means the User's consent to the new Rules.

12. Final provisions

12.1. All disputes arising in connection with the use of the Platform shall be resolved in accordance with the legislation of the Republic of Kazakhstan.

12.2. In case of any questions or complaints, the User may contact the Platform support service using the contact information provided on the website.

13. BIT and My BIT Credits

13.1. BIT is the Platform's artificial intelligence functionality that helps Users with information, content, search and other available actions. The set of BIT functions may change. A function that is not available to the User on the Platform is not provided.

13.2. "My BIT Credits" is the user-facing name of the Platform's system of internal settlement units (in short, "BIT Credits" or "Credits") used to pay for paid BIT actions.

13.3. Crediting. Credits are credited when a showcase tariff that includes Credits is activated, upon confirmed payment for a Credits package, and as bonuses where they are granted. A Credits package tops up the balance and does not change the showcase tariff. The option to buy a Credits package is available to the User where it is available for their account on the Platform.

13.4. Cost. The prices of Credits packages and the cost of actions are determined by the Platform settings, may change, and are shown to the User before the purchase or action is confirmed. The price of a package is fixed at the time of payment.

13.5. Debiting. Credits are debited for a paid action confirmed by the User, taking into account the actual result and the terms of the relevant service. The cost of an action may be determined as a fixed price per action or by actual usage, where the service provides for this; the calculation method is shown to the User before confirmation. Reusing an already paid result does not lead to a repeated debit, where the service provides for this.

13.6. Validity. Credits purchased as a package or included in a showcase tariff are valid for 365 days from the date they are credited. For welcome and other bonus Credits the validity period is stated when they are granted and may be shorter. Unused Credits expire when the period ends. Credits with the nearest expiry date are debited first.

13.7. Balance and history. The User can see the available Credits balance, the nearest expiry date and the history of credits, debits, refunds and expirations in the personal account, in the "My Wallet" section, in the "My BIT Credits" block.

13.8. AI results. BIT results are generated using artificial intelligence and may contain inaccuracies. Before making decisions, the User independently verifies significant information.

13.9. External Demand. Where the "External Demand" function is available on the Platform:

a) findings are collected from external publicly available sources; Telegram is only one of such sources;

b) the free card may contain a description of the request, a match score, the source and the available geography;

c) the known geography of the buyer is shown separately from the region of the community or source platform; if the geography is unknown, "Not confirmed" is shown;

d) the seller pays for access to information about demand, not for a guaranteed buyer. Payment opens the information about the source provided for by the service. The Company does not guarantee a response from the author of the publication, the conclusion of a deal, or the accuracy of the information stated by the author;

e) the match percentage and the demand temperature are analytical estimates by BIT, not a guarantee of a deal;

f) the cost of opening is determined by the current tariff and is shown before the purchase is confirmed; reopening an already paid finding by the same seller is free of charge;

g) the Platform does not guarantee exclusivity of access to a finding unless expressly stated in the terms of the service;

h) the User uses the information received in accordance with the law and the rules of the source and may not use it for spam, mass or intrusive messages, or for other actions that violate the law or the rules of the source.

13.10. Return of Credits. If a paid action is not performed or the source cannot be correctly disclosed due to a technical error, Credits are not debited or are returned to the balance. If the author of a published material sends a confirmed request to delete a finding, the Company hides the finding from the materials available on the Platform, prevents its re-import and returns to the User the Credits debited for the corresponding purchase. The return is made in the amount of the debited sum, in Credits available for use by the User. Records of operations are retained to the extent required for accounting and by law. The return of Credits is not a refund of money; monetary refunds are governed by section 10 and applicable law.

13.11. Requests about the balance, debiting errors, the return of Credits, and requests of authors of publications to delete findings are sent to support@mytrade.kz.